Permanent

Experience: 1-3 years in market research technology, other SaaS platform or related field

Ready to take your customer success career to the next level at a fast-growing company that’s revolutionising the insights world with cutting-edge technology? Join our team!

At HumanListening, we blend qualitative AI-driven conversations with quantitative data, empowering brands to make game-changing decisions. With customers spanning the globe, we've surveyed over 50 million consumers and had deep, engaging chats with over 6 million people with EVE, our Conversational AI companion. We're making waves in the world of consumer insights technology, and we want you to join us!

About the role

We’re on the hunt for a Customer Success Consultant who’s ready to take ownership of key customer relationships. You’ll be more than just a support system - you’ll be a strategic partner, ensuring our customers not only get value but continue to grow with us. With 1-3 years of experience under your belt, ideally in customer success or account management, you’re no stranger to keeping customers engaged, driving growth, and ensuring they renew with confidence.

If you’re passionate about tech, obsessed with customer success, and ready to be the driving force behind our customer retention and account growth, we’d love to hear from you!

If you were here last month, you might have...

·       Jumped on a call with a major customer to dive into their latest survey results, helping them extract impactful insights and find new ways to improve.

·       Identified an opportunity to upsell additional features to a customer, increasing their engagement and boosting their subscription value.

·       Led a strategy session with internal teams to brainstorm solutions for a customer pain point, turning feedback into an actionable product enhancement.

·       Shared a data-driven recommendation that helped a customer refine their approach to consumer insights, leaving them more inspired (and satisfied) than ever.

What we’re looking for

You’re a relationship rock star: You’ve got a gift for building trust and making customers feel valued. Your strong people skills mean you know how to listen, understand, and deliver.

You’re growth-focused: You’re not just about maintaining accounts; you’re always thinking about how to deepen customer relationships, upsell effectively, and drive business growth.

You’ve got that tech-savvy sparkle: New platforms don’t scare you. You’re quick to pick up software and excited to stay on the pulse of new technologies. Experience with SaaS? Even better!

You’re data-obsessed: You’re fascinated by insights and analytics, and you use data to shape strategies that get results. Market research experience is a huge plus.

You can talk the talk and write the write: Clear, concise, and engaging communication is your superpower, whether it’s over a call, in an email, or during a presentation.

You’re a problem solver extraordinaire: Challenges? Bring them on. You’re a solution-seeker who’s creative, positive, and motivated to overcome obstacles.

Why join the HumanListening team?

• A Supportive Squad - Join a team that’s got your back. We’re collaborative, enthusiastic, and genuinely invested in your success.
• Opportunities Galore - We’re committed to your growth with learning and development programmes that’ll set you up for an exciting career.
• Flexible Working - Enjoy the perks of a hybrid setup, with two days in the office and a 9-day fortnight to keep that work-life balance thriving.

Have we caught your attention?

If you’re nodding your head and getting excited, we think you might be a perfect fit. Remember, you don’t need to tick every box — we value unique experiences and perspectives.

Ready to be part of something game-changing? Let’s chat! Apply above to explore the possibilities together.